Shipping and Pick Up Information

Click here for Delivery Terms and Conditions

Our Delivery Service

We offer nationwide delivery for all of our products. We believe that excellent products should always be complemented by quick, reliable delivery service.

When you place an order with Lifespan we will persist on ongoing contact to ensure its safe arrival, and will happily follow up any queries you may have.

After placing your order, you will receive an email with your order number, order details and other important information.

We make every effort to ensure that your order is processed quickly, packaged correctly and dispatched as soon as possible. Placing orders in the early business hours may make it easier for us to dispatch it on the same day.

Stock availability representations on this website are accurate and are subject to change without notice.

Depending on availability, we may deliver your product from our warehouses or direct from the manufacturers which may vary on the delivery times.

Backorders can be placed on products that are unavailable on stock, and we will try our best to dispatch your desired product as soon as possible.

If, for any reason, we cannot immediately supply you with a product you have ordered, we will let you know over phone or contact and provide you with options to amend, cancel or put your order on backorder.

Calculating freight charges is a very simple task. Simply type in your post code into the Shipping calculator to see your freight charges.

For multiple items, freight is calculated through weight, which will be shown during checkout and confirming payment.

Most of our products are easily assembled or installed. You will find that the difficult, large items such as treadmills are pre-assembled and will require less than 30 minutes unless stated.

If you require installation service, we offer nationwide assembly service for our products provided by Aussemble. Prices charged can be seen in our Installation charges page or by contacting us via phone or email. Time frames cannot be guaranteed, however Aussemble endeavour to have all assembly bookings completed within the 72 hour time frame (from when Lifespan books with Aussemble on dispatch).

Estimated Delivery Times

Metropolitan areas may have quicker delivery times

If you wish to pick up your item, you may choose to do so at the checkout page. You will also be able to choose the location of pickup from our Lifespan offices in Campbellfield VIC or Regents Park NSW.

Please make sure your vehicle is capable of fitting in your purchased products. For safety reasons, we cannot force products that cannot physically fit in your vehicle. Please check the dimensions of the product before picking them up.

Pickup can be made by cash, credit card or EFTPOS.

If you wish to make a payment before pickup then the payment must be cleared before item pickup.

Please bring photo identity and proof of purchase when picking up your item.

If you wish to authorise a third party to pick up your purchase on your behalf, then you will be required to fill in an Authorisation form.

Click here to download the Pick up Authorisation form

Delivery Terms & Conditions

1. Delivery Time Frames
Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am – 5:00pm. Please do not allocate hours as the courier company cannot deliver within allocated time frames.

1.1. Late Deliveries
We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.

1.2. Refund and Replacement
In accordance with our courier’s guidelines, refund or replacement due to delayed deliveries can only be arranged 25 working days after dispatch.

2. Door to Door Delivery
Our delivery service may vary among carriers. Since most carriers deliver to the curb side immediately adjacent to their vehicle and regard inside delivery as an extra service cost, it may be necessary for you to assist or move merchandise into your home, this is especially relevant if you live in a block of flats as carriers will only deliver to the ground floor entrance to the block.

Be sure to include one or two phone numbers in case the carrier needs to notify you to arrange delivery. All deliveries are made Monday - Friday between 9am & 5pm. Our carriers are unable to give specific times for delivery.

2.1. Non Ground Floor Deliveries and Steps
Due to Australian Occupational Health and Safety regulations deliveries above or below ground floor are at the carrier’s discretion and are not guaranteed. This includes (but not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the property.

2.2. No-one Home
If when the carrier arrives with your goods after pre-arrangement without an Authority to Leave Unattended and there is no-one present to receive them, they will be returned to the carrier's depot, or to the supplier. In this case you will be liable for charges for re-delivery. If the order is subsequently cancelled, you will be liable for all carriage charges and a 15% restocking fee also.

2.3. Warranties
Fitness equipment delivery and installation is done by trained professionals from or contracted by Lifespan. Fitness equipment installation by contractor does not alter or add to Lifespan's standard warranty or delivery terms and conditions.

3. Large items (over 40kg)
Due to Australian Occupational Health and Safety regulations someone must assist the driver with unloading the item if it is too heavy to be moved by one person. If no one is available to assist, a tail gate truck will be required to unload the item. The tail gate service will incur an additional charge. Please contact us via email or phone if this is required.

4. Short Deliveries and Damage to Packaging
You are responsible for counting the amount of cartons you receive and ensuring that this amount matches the amount on the carrier’s delivery note. If this amount does not exactly match what you have received, you must note the number of cartons on the carrier’s delivery note.

Damage to packaging must be stated on the delivery note next to your signature. You must cross out "delivered in good condition" from the carrier's delivery note (if applicable). If the item has been damaged we will require you to email us at support@lifespanfitness.com.au, with a description of the damage and photos attached so we can organize a remedy for the damage.

Short deliveries and damage to packaging must be reported to Lifespan within 2 working days of signing. Neither Lifespan nor the delivering carrier can be held responsible for short deliveries, damages to packaging and/or items if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.

5. Drop Shipped Items (Direct from supplier)
Some items may be shipped directly from a supplier. These items may have a 48-hour dispatch time, and can be expected to have a delivery time of 3 to 10 days depending on location.

6. PO Box and GPO Box Addresses
Delivery cannot be made to PO Box or GPO Box addresses.

7. Will Not Fit
If it is found that the product 'will not fit' through/around any doors/stairwells etc. and the product is subsequently returned, you are responsible for all outward and return carriage costs and a 15% restocking fee is applicable.

• Refund Policy
• Warranty Policy
• Privacy Policy
• Retail Terms & Conditions
• Shipping and Pick Up Information
• In House Warranty